Return Policy

CROPAA Return and Exchange Policy?

- It will so Easy CROPAA returns and exchange policy gives you an option to return or exchange items purchased on CROPAA for any reason within the specified return/exchange period which is 7 days from the date of delivery. 

- International orders are not eligible for return / exchange unless an incorrect product has been delivered.

- We only ask that you don't use the product and preserve its original condition, tags, and packaging and all that. You are welcome to try on a product but please take adequate measures to preserve its condition. 
if this condition happen so There are two ways to return the product to us:

- Pick Up
- Self-Ship 

- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

- Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in your CROPAA Wallet provided the product meets the return policy and you have a shared scan copy of the courier receipt with us.

 

Will I have to pay for returning the products?

- NO, It's CROPAA responsibility that if any condition you received the wrong product so its only CROPAA responsibility. But sometimes we are not able to receive in this case you will have a Second Option also that is Self- Ship. 

 

What are No Questions Asked Returns?

- Once you create a return via website as per the returns policy, CROPAA will ensure a quick and easy and seamless returns experience for you. 
- Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated within 24 hours.

- if you get have received a wrong / defective product. now  what the possibility for return?

- Please send us images of the product at [email protected] in and our team will get back to you soon as possible.

 

Can I get a refund on a cancelled order?

- ofcourse

- Refund will be processed through same mode within  2-3 working days. Customer can cancel the order within 2 hour after placing the order.

- How long would it take me to receive the refund of the returned product?

- After the refund has been initiated by CROPAA as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

- NEFT - 1 to 3 business days post refund initiation
- CROPAA Wallet – 24 Hours 
- Online Refund – 1-2 Days post refund initiation, its depending on your bank partner.