FAQ's

Is it necessary to have an account to shop on Cropaa?
- You can shop on Cropaa by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, 
- it is recommended that you create one.
- By creating your own account, you can enjoy a personalized shopping experience, 
- quicker checkout and can easily manage your orders as well.
- and after create an Cropaa account you will get a amazing offers on your mobile phones also given by Cropaa. 

 

Can I order a product that is 'Out of Stock'?
- Unfortunately, products listed as 'Out of Stock' are not available for sale. So Cropaa is not able to dispatch.

What is Cash on Delivery?
- Cash on Delivery (COD) is an alternate method of purchasing from us. In the COD payment terms or COD service, you pay at the time of the actual delivery, rather than paying in advance. 
- Please note that the courier person will give you the parcel only after he receives the cash payment. You cannot open the parcel before payment. In case of any concerns after opening the parcel, 
- you can contact us on [email protected]

 

Are there any charges for a COD purchase?
- All the products are valid for a Cash-On-Delivery order, except for those where it is specifically written in the description “Cash on delivery is not available “.
- Therewise all product is provide you COD by Cropaa

 

Is it safe to use my credit/debit card on Cropaa?
- All Credit/Debit card details remain confidential and private. Cropaa and our trusted payment gateways use SSL encryption technology to protect your card information.

What do the different order status mean?
- Processing: We have received authorization from the payment gateway and are processing your order.
- Packing Order: Your order is getting ready to be shipped to you.
- In Transit: Your order has been shipped out of our Cropaa warehouse and is on its way to your delivery location.
- Partially shipped: Sometimes when you have ordered multiple items, we may have to ship them separately.
- Delivered: Your order has been delivered at your specified delivery location.
- Order Cancelled: The order has been cancelled.

What does "Out of Stock" mean?
- It means that currently, the item is not available for sale on Cropaa "Website".

 

What is the estimated delivery time?
- The estimated time of delivery is within 7 working days for every orders  

 

Does Cropaa deliver internationally?
- NO. 

 

What are the shipping charges?
- Frist Cropaa clear Delivery charge deponts on where is your address means Pin Code . Cropaa Provide Most FREE delivery in India. Some items may have a shipping cost depending on the nature of the product.

 

Why is the COD option not offered in my location?
- Its very common Question asking form Cropaa Friends that Why is the COD option not offered in my location. and The Cropaa Says that the Availability of Cash on Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

many courier companys provide COD But Our courier partners have limits on the cash amount payable on delivery depending only on the destination a. Please enter your pin code on the product page to check if COD is available in your location.

 

How will the delivery be done?
- We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL,Xpressbees and Fedex. In some cases, where the pin/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners with .99.9% accuracy. 

 

How are items packaged?
- All items are carefully packaged by Cropaa as to avoid any form of damage.

 

How can I track the delivery of my order?
- All Cropaa Product are delivered through reputed courier partners who will provide a Tracking ID for your order. You can track your order by login into your Cropaa account.
We also email you the tracking details after we dispatch your order means you can track your product very easily.

What is Cropaa Return Policy?
- Cropaa Manage"100% Buyer Protection Program" :
    Products which you may not like for quality, color or design related issues
    Products not as per description/photo on the website
   All products must be returned in their original condition along with the bills and labels.
   Please follow the below given steps to register your dispute within 7 days of receipt of the product. 

 

What happens after a dispute is raised?
- Reverse Pickup Orders:
    After Cropaa reviews your return request, we will arrange for the pickup of the product from your doorstep within 3-4 working days.

- Exchange Only Option for All Products:
    Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. 
    Therefore for all order values, we will only refund in Cropaa wallet so that you can easily buy again any other product suitable for you from our vast collection.

 

Can I return a part of my order?
- Yes.

What is 'My Account'? How do I update my information?
- It is easy to update your Cropaa account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on Cropaa

- Manage/edit your personal data like address, phone numbers, email ids
- Change your password
- Track the status of your order

- Contact us

- Couldn't find the information you needed?
- Please Email us at [email protected]
- In case the concern/ query remains unsolved, you directly mail on [email protected]